Privacy Policy

Privacy Policy

Privacy Policy

At Seva Netralaya, we are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, schedule appointments, or engage with our services, including our YouTube channel. Please read this policy carefully to understand our practices regarding your data.
 
1. Information We Collect

We may collect the following types of information:

Personal Information
  • Contact Details: Name, email address, phone number, and mailing address when you schedule an appointment or contact us.
  • Demographic Information: Age, gender, or other details you provide during consultations or form submissions.
  • Health Information: Medical history, eye health conditions, treatment preferences, or other data shared for diagnosis and care (e.g., via appointment bookings or inquiries).
Non-Personal Information
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site, collected via cookies or analytics tools.
  • Social Media Interaction: Information from interactions with our YouTube channel or other platforms (e.g., comments, likes), subject to those platforms’ privacy policies.
2. How We Use Your Information

We use your information to:

  • Provide and personalize eye care services, including appointment scheduling, treatment plans, and follow-ups.
  • Communicate with you about your appointments, health updates, or promotional offers (with your consent where required).
  • Improve our website, services, and content, including our YouTube channel, based on usage trends and feedback.
  • Comply with legal obligations, such as maintaining medical records or responding to lawful requests.
3. How We Share Your Information

We do not sell or rent your personal information. We may share your data only in these cases:

  • With Healthcare Providers: For treatment purposes, such as referrals to specialists or coordination with your primary care provider.
  • Service Providers: With trusted third parties (e.g., appointment scheduling platforms, analytics providers) who assist us, bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or to protect the safety and rights of Seva Netralaya or others.
  • YouTube and Social Media: Public interactions (e.g., comments on our channel) are governed by those platforms’ policies.
4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encryption for sensitive data, and restricted access to personal health information. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, track site performance, and deliver relevant content. You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies as described.

6. Your Rights and Choices

You have the right to:

  • Access, update, or request deletion of your personal information by contacting us.
  • Opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us directly.
  • Request details about how your health information is used, subject to applicable laws.
7. Children’s Privacy

Our services, including our Paediatric Ophthalmology offerings, may involve collecting data from or about children under parental consent. We do not knowingly collect personal information from children under 13 (or applicable age in your jurisdiction) without verifiable parental permission.

8. Third-Party Links

Our website and YouTube channel may contain links to external sites (e.g., booking platforms or social media). We are not responsible for the privacy practices or content of these third-party sites. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Last Updated” date. We encourage you to review it regularly.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out to us at:

  • Email: sevanetralaya2024@gmail.com
  • Phone: +918446639351
  • Address: Gurudwara Chowk, opposite Allen Career Institute, Torwa, Dayalband, Bilaspur, Chhattisgarh 495001
     

Last Updated: April 03, 2025